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For support teams

Support requests answered in minutes, and every rating read.

Take support requests and bug reports that arrive complete, route each to the right person, send a first reply written from your own help text, and see what customers think in every survey.

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New response · Enquiry
Priya Shah · Bloom BakeryWhat do you need? A website

“We're opening a second shop in March and need a site that takes orders online. Budget is around $6k.”

PositiveNew websiteLead score 82Soon
Your instructions
Reading the response… Email and thank-you screen

Change the instructions, and the reply changes

What it does

Required fields, file uploads for screenshots and logic that asks the right follow-up questions mean fewer back-and-forth emails.

How to start

  1. 1Start from the support request or bug report template
  2. 2Add routing rules in Settings → Notifications
  3. 3Turn on AI replies on Pro, with your own facts
  4. 4Send a CSAT or NPS survey after each ticket

The forms you’ll run

Every template

Pick one and fill it in. These are the real templates, ready to use.

formkit.app/you/ticket-follow-up
Ticket follow-up

How did we do?

Four questions, under a minute.

4 questions · 1 page
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Ticket follow-up

After a support ticket closes: was it solved, how did it go, what could be better.

  1. 1 Questions
Use this template Every question

Goes well with

AI repliesA personal reply to every response.Explore AI insightsKnow what your responses are telling you.Explore Slack, Discord and TeamsNew responses, posted to your team's channel.Explore

In the help centre

Questions

Can the AI reply to customers for us?

On Pro, AI replies write a first answer to each response from the facts you set, in your voice. Replies it isn't sure about are held for a person to check.

Can customers attach screenshots?

Yes. A file upload question takes files up to 20 MB on Free, 150 MB on Pro and 250 MB on Business.

Can we see trends across tickets?

On Pro, AI insights read the written answers and report what keeps coming up, with sentiment and topics.

Other teams

Agencies and freelancersFor agencies and freelancersTeachers and trainersFor teachers and trainersSales and lead generationFor sales teamsEventsFor event organisersHR and hiringFor HR teamsNonprofits and charitiesFor nonprofits and charitiesProduct and UX researchFor product teamsMarketing teamsFor marketing teamsCoaches and consultantsFor coaches and consultantsReal estateFor estate and letting agentsRestaurants and hospitalityFor restaurants and hospitalityHealth and wellness studiosFor gyms and studios

Try it on your next form.

Free to start, with unlimited forms, responses and members. See what each plan includes on the pricing page.

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