Skip to content

Ticket follow-up form template

After a support ticket closes: was it solved, how did it go, what could be better.

Use this templateFree · no credit card
  • 4 questions
  • 1 page
  • 2 min to fill in
  • Feedback
formkit.app/you/ticket-follow-up
Ticket follow-up

How did we do?

Four questions, under a minute.

4 questions · 1 page
Try a theme

This is the real template. Fill it in, then make it yours.

Four quick questions to send after a ticket closes, so you know whether the problem was really solved and how the help felt.

Who it’s for

Support teams measuring satisfaction (CSAT) after each conversation, from a link in the closing email.

Page by page

Every question in this template

The pages as a respondent meets them. Pick any question to open it in the live preview above.

  1. Page 1Questions4 questions
  2. ThenThank you

    Your answer goes straight to the support team.

What comes back

Every answer, in one place

Each response lands in your inbox as a card like this one, with an email to you if you want it. People who stop part-way are kept too, with the answers they gave.

  • Partial answers and drop-off by question, on every plan
  • CSV, JSON and PDF on every plan, Excel on Pro
  • Sheets, Slack, Notion, Airtable, HubSpot and webhooks on Pro
Maya OkaforTicket follow-up · just nowNew
Was your problem solved?
Yes
How would you rate the help you got?
What went well?
It was quickEasy to understand
What could we have done better?
Their answer, in their own words
From template to live form

Three steps, a couple of minutes

  1. Use this template1Make it your own copyIt becomes a draft in your account. Nothing you change touches the original.
  2. Reword, reorder, re-theme2Change anythingQuestions, pages, logic, theme and logo. It is an ordinary form from here on.
  3. formkit.app/you/ticket-follow-up3Publish and shareYour own link, a QR code or an embed. Every answer lands in one inbox.
Make more of it

What this form can also do

AnalyticsHow many came, how many finished, and what they said.Explore AI insightsKnow what your responses are telling you.Explore

Questions about this template

Can I see the average rating?

Yes. Analytics show the average and how it changes over 7, 30 or 90 days, on every plan.

Can I tie an answer to a ticket?

On Pro, hidden fields take a ticket number from the link and save it with the response.

More feedback templates

All 53 templates
FeedbackCustomer feedbackSix questions people will actually finish, ending with the one that tells you whether to change anything.6 questions · 2 minFeedbackProduct researchTen questions that get at what someone actually does today, rather than what they say they would like.10 questions · 4 minFeedbackCustomer satisfaction surveyA short CSAT survey: how satisfied, what worked, what to fix.5 questions · 2 minFeedbackNPS surveyNet Promoter Score in two questions, plus the reason behind the number.3 questions · 1 min