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Customer feedback form template

Six questions people will actually finish, ending with the one that tells you whether to change anything.

Use this templateFree · no credit card
  • 6 questions
  • 1 page
  • 2 min to fill in
  • Feedback
formkit.app/you/customer-feedback
Customer feedback

How did we do?

Six questions. Under two minutes, and it genuinely helps.

6 questions · 1 page
Try a theme

This is the real template. Fill it in, then make it yours.

Short on purpose. Feedback forms fail because they are long, so this one asks six questions on a single page and can be finished in about two minutes.

Who it’s for

Anybody finishing a piece of client work who wants an honest read while it is still fresh. Send it the day you deliver, not a month later.

The rating and the scale give you something to track across projects; the three open questions give you the reason behind the number.

Page by page

Every question in this template

The pages as a respondent meets them. Pick any question to open it in the live preview above.

  1. Page 1Questions6 questions
  2. ThenThank you

    We read every one of these.

What comes back

Every answer, in one place

Each response lands in your inbox as a card like this one, with an email to you if you want it. People who stop part-way are kept too, with the answers they gave.

  • Partial answers and drop-off by question, on every plan
  • CSV, JSON and PDF on every plan, Excel on Pro
  • Sheets, Slack, Notion, Airtable, HubSpot and webhooks on Pro
MOMaya OkaforCustomer feedback · just nowNew
How did the work land?
What worked best?
Their answer, in their own words
What would you change?
Their answer, in their own words
How clear was the process?
4
Would you work with us again?
Yes
Anything else we should hear?
Their answer, in their own words
From template to live form

Three steps, a couple of minutes

  1. Use this template1Make it your own copyIt becomes a draft in your account. Nothing you change touches the original.
  2. Reword, reorder, re-theme2Change anythingQuestions, pages, logic, theme and logo. It is an ordinary form from here on.
  3. formkit.app/you/customer-feedback3Publish and shareYour own link, a QR code or an embed. Every answer lands in one inbox.
Make more of it

What this form can also do

AI insightsKnow what your responses are telling you.ProExplore AI repliesA personal reply to every response.ProExplore

Questions about this template

Should feedback be anonymous?

You decide. Remove the email question and nothing identifies the respondent, though you lose the ability to follow up.

Can I see how many people dropped out?

Yes. Analytics shows views, starts, completions and the question people stop on.

Can I send a copy of their answers back to them?

Turn on the respondent confirmation and optionally attach their answers.

More feedback templates

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FeedbackProduct researchTen questions that get at what someone actually does today, rather than what they say they would like.10 questions · 4 minFeedbackCustomer satisfaction surveyA short CSAT survey: how satisfied, what worked, what to fix.5 questions · 2 minFeedbackNPS surveyNet Promoter Score in two questions, plus the reason behind the number.3 questions · 1 minAgencyClient onboardingEverything you need from a new client before the work starts, in one form they can finish over a coffee.11 questions · 4 min · Logic