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Customer satisfaction survey template

A short CSAT survey: how satisfied, what worked, what to fix.

Use this templateFree · no credit card
  • 5 questions
  • 1 page
  • 2 min to fill in
  • Feedback
formkit.app/you/customer-satisfaction-survey
Customer satisfaction survey

How did we do?

Five questions, under two minutes.

5 questions · 1 page
Try a theme

This is the real template. Fill it in, then make it yours.

Five questions that measure satisfaction and tell you why. Short enough that people finish it.

Who it’s for

Businesses of any size that want a steady read on how customers feel, after a purchase, a project or a support conversation.

Page by page

Every question in this template

The pages as a respondent meets them. Pick any question to open it in the live preview above.

  1. Page 1Questions5 questions
  2. ThenThank you

    We read every answer, and it shapes what we do next.

What comes back

Every answer, in one place

Each response lands in your inbox as a card like this one, with an email to you if you want it. People who stop part-way are kept too, with the answers they gave.

  • Partial answers and drop-off by question, on every plan
  • CSV, JSON and PDF on every plan, Excel on Pro
  • Sheets, Slack, Notion, Airtable, HubSpot and webhooks on Pro
MOMaya OkaforCustomer satisfaction survey · just nowNew
How satisfied are you with us overall?
4
What went well?
SpeedQuality
What should we do better?
Their answer, in their own words
Can we follow up with you about your answers?
Yes
Your email
maya@northstar.co
From template to live form

Three steps, a couple of minutes

  1. Use this template1Make it your own copyIt becomes a draft in your account. Nothing you change touches the original.
  2. Reword, reorder, re-theme2Change anythingQuestions, pages, logic, theme and logo. It is an ordinary form from here on.
  3. formkit.app/you/customer-satisfaction-survey3Publish and shareYour own link, a QR code or an embed. Every answer lands in one inbox.
Make more of it

What this form can also do

AI insightsKnow what your responses are telling you.ProExplore AI repliesA personal reply to every response.ProExplore

Questions about this template

Can I see the average score?

Yes. Analytics show the spread and average for every scale question.

Can AI tell me what people are unhappy about?

On Pro, AI insights read every answer for sentiment and topics, and write a report.

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