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NPS survey template

Net Promoter Score in two questions, plus the reason behind the number.

Use this templateFree · no credit card
  • 3 questions
  • 1 page
  • 1 min to fill in
  • Feedback
formkit.app/you/nps-survey
NPS survey

One quick question

Two questions, thirty seconds.

3 questions · 1 page
Try a theme

This is the real template. Fill it in, then make it yours.

Net Promoter Score in two questions and a follow-up. The reason matters more than the number, so it asks for both.

Who it’s for

Product, success and marketing teams tracking loyalty over time.

Page by page

Every question in this template

The pages as a respondent meets them. Pick any question to open it in the live preview above.

  1. Page 1Questions3 questions
  2. ThenThank you

    Your answer goes straight to the team.

What comes back

Every answer, in one place

Each response lands in your inbox as a card like this one, with an email to you if you want it. People who stop part-way are kept too, with the answers they gave.

  • Partial answers and drop-off by question, on every plan
  • CSV, JSON and PDF on every plan, Excel on Pro
  • Sheets, Slack, Notion, Airtable, HubSpot and webhooks on Pro
MOMaya OkaforNPS survey · just nowNew
How likely are you to recommend us to a friend or colleague?
9
What is the main reason for your score?
Their answer, in their own words
How long have you been a customer?
Less than 3 months
From template to live form

Three steps, a couple of minutes

  1. Use this template1Make it your own copyIt becomes a draft in your account. Nothing you change touches the original.
  2. Reword, reorder, re-theme2Change anythingQuestions, pages, logic, theme and logo. It is an ordinary form from here on.
  3. formkit.app/you/nps-survey3Publish and shareYour own link, a QR code or an embed. Every answer lands in one inbox.
Make more of it

What this form can also do

Conditional and AI logicLogic that reads like a sentence, and AI that reads the answer.Every plan · AI logic on ProExplore AI repliesA personal reply to every response.ProExplore AI insightsKnow what your responses are telling you.ProExplore

Questions about this template

Does it work out the NPS?

Scores appear in analytics; on Pro, a calculation can label each person a promoter, passive or detractor.

Can detractors get a personal reply?

On Pro, AI replies can answer low scores with an apology and an offer to talk.

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