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Outage report form template

When the app is down or crashing: what is happening, how many people it stops, and the best way to reach the reporter.

Use this templateFree · no credit card
  • 11 questions
  • 2 pages
  • 4 min to fill in
  • Tech and e-commerce
formkit.app/you/outage-report
Outage report

Report a problem with the service

Two short pages, about two minutes. Check [your status page link] first, in case we already know.

11 questions · 2 pages
Try a theme

This is the real template. Fill it in, then make it yours.

For when the service is down, crashing or slow: what is happening, how many people it affects and how badly. A phone number becomes required when work has stopped or everyone is affected, and on Pro also when the AI reads the description as affecting every customer. A full stop for a whole organisation ends as urgent, problems already on your status page end there, and a first response is written and ready.

Who it’s for

Support and operations teams who want incident reports with the impact and a callback number, separate from everyday bug reports.

Link it from your status page and your app's help menu.

Page by page

Every question in this template

The pages as a respondent meets them. Pick any question to open it in the live preview above.

  1. Page 1Questions2 questions
  2. Page 2What's happening9 questions
  3. ThenThank you, the support team has it

    We will reply by email as soon as someone has looked. Updates on wider problems go on our status page.

    Conditional logic is already set up
What comes back

Every answer, in one place

Each response lands in your inbox as a card like this one, with an email to you if you want it. People who stop part-way are kept too, with the answers they gave.

  • Partial answers and drop-off by question, on every plan
  • CSV, JSON and PDF on every plan, Excel on Pro
  • Sheets, Slack, Notion, Airtable, HubSpot and webhooks on Pro
Maya OkaforOutage report · just nowNew
Your work email
maya@northstar.co
Company or account name
Northstar
What is happening?
The app won't load
Roughly what time did it start?
Their answer, in their own words
How many of your users are affected?
Only me
How badly is it affecting your work?
We're completely stopped

and 5 more answers

From template to live form

Three steps, a couple of minutes

  1. Use this template1Make it your own copyIt becomes a draft in your account. Nothing you change touches the original.
  2. Reword, reorder, re-theme2Change anythingQuestions, pages, logic, theme and logo. It is an ordinary form from here on.
  3. formkit.app/you/outage-report3Publish and shareYour own link, a QR code or an embed. Every answer lands in one inbox.
Make more of it

What this form can also do

Conditional and AI logicLogic that reads like a sentence, and AI that reads the answer.Explore AI insightsKnow what your responses are telling you.Explore NotificationsHear about a response the way you want to.Explore

Questions about this template

How is this different from a bug report?

A bug report is about something broken that can wait for a fix. This is about the service failing now, so it asks how many people are affected and how badly, and asks for a number when it matters.

Can urgent reports reach the on-call engineer?

Notification routing sends each report to a person by what was picked, and on Pro, to Slack too. AI insights flag urgency across reports.

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