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Warranty claim form template

The product, when and where it was bought, what has gone wrong and whether they want a repair or a replacement.

Use this templateFree · no credit card
  • 12 questions
  • 3 pages
  • 5 min to fill in
  • Tech and e-commerce
formkit.app/you/warranty-claim
Warranty claim

Make a warranty claim

Three short pages, about four minutes. Have the product and your receipt to hand.

12 questions · 3 pages
Try a theme

This is the real template. Fill it in, then make it yours.

The product, when and where it was bought, and what has gone wrong. Proof of purchase is hidden for your own online orders and required from other retailers. On Pro, accidental damage ends on a note about a paid repair, and any description the AI reads as smoke, sparks or overheating ends on advice to stop using it. A first reply from your warranty terms is written and ready, and a person checks it before it goes.

Who it’s for

Electronics, appliance and product brands handling warranty claims by email, who want the serial number and receipt the first time.

Page by page

Every question in this template

The pages as a respondent meets them. Pick any question to open it in the live preview above.

  1. Page 1Questions3 questions
  2. Page 2The product5 questions
  3. Page 3The fault4 questions
  4. ThenThank you, we have your claim

    We will check it against your warranty and email you within three working days.

    Conditional logic is already set up
What comes back

Every answer, in one place

Each response lands in your inbox as a card like this one, with an email to you if you want it. People who stop part-way are kept too, with the answers they gave.

  • Partial answers and drop-off by question, on every plan
  • CSV, JSON and PDF on every plan, Excel on Pro
  • Sheets, Slack, Notion, Airtable, HubSpot and webhooks on Pro
Maya OkaforWarranty claim · just nowNew
Your name
Maya Okafor
Your email
maya@northstar.co
Phone number
+44 20 7946 0321
Which product is it?
Their answer, in their own words
Serial number
Their answer, in their own words
When did you buy it?
12 March 2027

and 6 more answers

From template to live form

Three steps, a couple of minutes

  1. Use this template1Make it your own copyIt becomes a draft in your account. Nothing you change touches the original.
  2. Reword, reorder, re-theme2Change anythingQuestions, pages, logic, theme and logo. It is an ordinary form from here on.
  3. formkit.app/you/warranty-claim3Publish and shareYour own link, a QR code or an embed. Every answer lands in one inbox.
Make more of it

What this form can also do

Conditional and AI logicLogic that reads like a sentence, and AI that reads the answer.Explore AI repliesA personal reply to every response.Explore File uploadsCollect documents, photos and recordings with the answers.Explore

Questions about this template

Is it safe to ask for receipts?

Files are kept with each response and only your team can see them. The form never asks for card or bank details, and it can be password-protected.

Can the AI decide a claim?

No. On Pro it writes a first reply from your warranty terms, and on this template a person approves every one before it is sent.

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