A tidy support form: topic, urgency, what happened, the page and a screenshot. Add routing so urgent issues go straight to the right person.
Who it’s for
Small teams without a help desk, or anyone who wants requests in one place instead of scattered email.
Every question in this template
The pages as a respondent meets them. Pick any question to open it in the live preview above.
- Page 1Questions7 questions
- ThenRequest logged
You will get a confirmation email with your ticket number.
What comes back
Every answer, in one place
Each response lands in your inbox as a card like this one, with an email to you if you want it. People who stop part-way are kept too, with the answers they gave.
- Partial answers and drop-off by question, on every plan
- CSV, JSON and PDF on every plan, Excel on Pro
- Sheets, Slack, Notion, Airtable, HubSpot and webhooks on Pro
MOMaya OkaforSupport request · just nowNew
- Your name
- Maya Okafor
- Email address
- maya@northstar.co
- What do you need help with?
- Something is broken
- How urgent is it?
- Blocking my work
- What happened?
- Their answer, in their own words
- Which page or form?
- northstar.co
and 1 more answers
Three steps, a couple of minutes
- Use this template1Make it your own copyIt becomes a draft in your account. Nothing you change touches the original.
- Reword, reorder, re-theme2Change anythingQuestions, pages, logic, theme and logo. It is an ordinary form from here on.
- formkit.app/you/support-request3Publish and shareYour own link, a QR code or an embed. Every answer lands in one inbox.
What this form can also do
Questions about this template
Can urgent requests go to someone else?
Yes. Notification routing sends each response to a person by what was picked.
Can people get an instant answer?
On Pro, AI replies can answer common questions from facts you give it, straight away.
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